Frequently Asked Questions

Everything you need to know about shopping at Petland

How do I know which size to order for my pet?

We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, items must be free of pet hair and odors.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination.

Are your pet clothes machine washable?

Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for best results.

Do you offer eco-friendly or sustainable fabrics?

Yes, our 'Earth-First' collection features apparel made from organic cotton and recycled polyester to ensure your pet stays stylish and sustainable.

Can I track my order after it has been placed?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your door.